• What are Swing-N-Slide's normal business hours for Timber-Bilt™ support?

Normal business hours are from 7:00am to 5:00pm Central Standard Time, Monday through Friday.

• Where can I purchase Timber-Bilt™ products?

Timber-Bilt™ products are available through most Home Depot locations. Refer to our Store Locator to find a store near you.

• What size area do I need for a swing set?

Each swing set design has a different space requirement. See the specific design for exact requirements.

• Will it be a problem if my yard is not level or slopes?

Yes, we recommend a flat level area upon which the swing beam's "A" frame will sit in order to maintain maximum stability. If your backyard is not level, we recommend leveling out an area large enough for the set prior to construction..

• What kind of lumber should I use to construct my swing set?

Use any type of lumber recommended for outdoor projects such as decks, playground equipment or water front projects. NOTE: If using pressure-treated wood see the near the pressure treated lumber for more information.

• Should I paint or seal the completed kit?

Painting is not recommended, however a wood stain or wood sealer will protect and keep your kit looking new for many years.

• What kind of surface should I have under my swingset?

Soft surfaces, laid after installation, are ideal under your swing set. Never place your swing set over hard surfaces like blacktop, concrete or packed earth where injury could result in the event of a fall. The CPSC recommends the following loose fill surfacing materials: wood mulch (9" depth), double shredded bark mulch (9" depth), uniform wood chips (12" depth), fine sand (12" depth) and fine gravel (12" depth).

• Will I need any special tools for assembly of my Swing-N-Slide® swing set?

The following tools are required for the best building experience: Circular Saw, Electric Drill, Hammer, Safety Glasses, Tape Measure, Pencil, Square, 1-1/8" Spade Bit, 5/16" Drill Bit and a Phillips Head Screwdriver

• Are Timber-BiltT by Swing-N-Slide® swing sets and accessories safe for children?

Absolutely! All products, when assembled to plan, meet or exceed American Society of Testing and Materials (ASTM) guidelines for residential use. Generally, these guidelines and products are designed for children ages 2 - 10 years of age.

• Do Timber-Bilt™ products come with a warranty?

Yes. All products carry a full 5-year warranty on defective parts and all our backyard slides and climbing walls carry a lifetime warranty against cracking and breaking. Our Canopy Kit carries a 1-year warranty.