Swing-N-Slide Web Store Return Policy and Shipping Information

If you are not satisfied with your purchase, simply contact Customer Service at (800) 888-1232 within 30 days for an exchange or refund.

Customer Service will issue you a Return Goods Authorization number (RGA) to reference for the return shipment. Please write this number on the shipping label or on a note inside the box for proper identification and ease of credit issuance.

Return the product to the following address:

Swing-N-Slide 1212 Barberry Dr. Janesville, WI 53545

Upon receipt of the merchandise, we will issue credit to your account for the price of the product less a 10% restocking fee. There is a 25% standard restocking fee on select 2010 Closeout models; LT Design 1, LT Design 2, LT Design 3, LT Design 4, LT Design 5 and LT Design 6. Shipping and handling charges on the original shipment are not refundable. Please allow up to 30 days for credit transaction to process.

NOTE: Swing N Slide has the option to send replacement parts at no charge to replace items damaged or lost in transit.

Shipping:

Shipping and Handling Charges and any Free Shipping Promotions noted by each item apply to contiguous 48 states only.

We cannot ship to or accept payment from Canada or other international destinations at this time.

For shipments to Alaska and Hawaii - air freight costs will be higher. If ordering from those states, simply continue with your order. Customer Service will contact you the next business day with an exact freight amount. You may reserve the right to cancel the order at that time.